The Bank’s Deputy Managing Director (Retail South), Chizoma Okoli addressed the customers reeling out the reason for the event. “We are here today for you, to listen, to engage, and to learn how we can serve you better,” Mrs. Okoli said, drawing a round of applause from the audience. Discussions at the event were centered on customers’ experiences and requests in areas such as technology downtimes, loan collateral requirements, delays in loan processing, and the need for more accessible funding opportunities.