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Non-paying Customers Will Not Be Disconnected During COVID-19 Lock-down – Ikeja Discos




Ikeja Electric Plc, one of the electricity distribution company in Nigeria, has said it will not disconnect non-paying customers within its franchise network during the compulsory two weeks lock-down.

The acting CEO of the company, Folake Soetan on Wednesday said the company understands electricity supply is critical to their ability to stay safe, clean and indoors and so the decision to suspend all disconnection activities for two weeks.

Soetan said: “At Ikeja Electric, we are committed to ensuring that our customers enjoy steady and quality supply throughout this difficult period and beyond.

“We recognize the fact that electricity supply is critical to our ability to stay safe, clean and indoors.

“Therefore, we have also taken a decision to suspend all disconnection activities of non-paying customers for a period of two weeks starting today.

“This is to ensure that customers who cannot afford to pay their March bills due to the closure continue to enjoy supply until the stay at home order is lifted. Customers who also wish to pay their bills can also do so using any of our designated online payment platforms.

“Our prepaid customers can buy energy online using any of your preferred online banking or merchant platforms. You can also visit our website to purchase vending units.”

She added that the company has put measures in place to ensure that engineers and technicians are available to clear all forced and unforced outages, while also continuing with the preventive maintenance programmes.

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